Dr. Craig Arive, DDS, prioritizes the health and safety of his patients and staff. His dental practice in Indianapolis IN has instituted a set of COVID-19 precautions to ensure that both patients and team members are as protected as possible.
Two Days Before a Patient’s Appointment
Two days before a patient’s scheduled appointment, Dr. Arive’s team will call the patient to confirm the appointment. Our team member will also ask the patient a set of questions about their health, such as whether or not the patient has:
- A cough or fever.
- Been diagnosed as being COVID-19 positive.
- Been in contact with someone who was COVID-19 positive or who was later diagnosed after the point of contact as having the virus.
These questions will be respectfully asked as a prescreening measure. Should the patient seem clear of symptoms, we will confirm the appointment. We will also forward any required forms that must be completed before the appointment.
Should a patient have symptoms that could indicate infection, the appointment will be suspended for at least seven days for the health and safety of both the patient and our office.
If a patient confirms they have the virus, as diagnosed by their physician, the appointment will be rescheduled. The patient must be asymptomatic for at least seven days before the appointment can be rescheduled.
Should the office be unable to contact the patient, we will leave a message for the patient to call back. The appointment cannot be confirmed without this prescreening process.
Patients should expect to receive a text message from (317) 526-4368 informing them about what to do when they arrive for their appointment. The patient should save this message as they’ll need it on the appointment day.
The Night Before the Appointment
Patients will receive a message from the practice asking them to inform the employees on their appointment day when they’re in the parking lot. The forms are pushed through via email or text.
Patients that are not able to receive this kind of message will be scheduled in the first slot of the day, or the first slot after lunchtime on Monday or Tuesday. These restrictions ensure that patients are alone at the practice.
On the Day of the Appointment
Patients will be asked to notify the practice employees when they arrive and give details of the vehicle they’re driving. One of our staff members meets at the patient’s car to take their temperature.
Patients will receive a form regarding COVID-19. which they will be requested to sign before they enter the building.
If the patient’s temperature is within an acceptable range, the employee will escort them to Dr. Arive’s offices.
Once Patients Are Inside the Practice
The practice is taking every precaution to ensure that patients can practice safe social distancing. At present, this means that no patients interact with one another.
The dental practice has prepared the waiting area for when it is deemed safe to reopen. The chairs in the waiting area are six feet apart. And the employees have removed all reading material.
The practice has also:
- Removed all non-essential furniture to reduce the number of surfaces germs may settle on.
- Installed sneeze guards at the front desk.
- Instituted strict sanitization procedures.
- Issued employees with N95 masks, face shields, and disposable gowns.
- Implemented a morning screening procedure for employees.
Get to Know Dr. Craig Arive, DDS, and His Friendly Team!
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